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Registration Form

Simply download & Complete the Registration Form and Return it with payment.

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Simply click on the Book Now button below and follow our online registration process.
Where to Return Your Registration Forms:

Please return all registration forms to:

     Fax: +61 7 4728 5905

or

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             Course Registration
             One-on-One Learning Centre
             P.O. Box 2297
             Townsville Q 4810

 



Home >> Townsville Business Training >> Conflict Resolution: Dealing with Difficult People

Conflict Resolution:
Dealing with Difficult People

 

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

What You Will Cover:

  1. Interactions with others
  2. Reciprocal relationships
  3. The five-step process
  4. Managing your anger
  5. Managing other people’s anger
  6. De-stress options

How You Will Benefit:

  1. Recognize how your own attitudes and actions impact on others
  2. Find new and effective techniques for managing negative emotions
  3. Develop coping strategies for dealing with difficult people and difficult situations
  4. Identify those times when you have the right to walk away from a difficult situation

Included With Your Course:

  1. A Full Days Instruction by Expert Instructors
  2. A One-on-One Professional Business Training Leather Compendium (Value $50)
  3. A Fully Catered Lunch, Morning and Afternoon Tea
  4. An Instructional Manual
  5. The Instructors Highly Sort After Reading List for more information
  6. A One-on-One Professional Business Training Certificate
  7. A 20% Discount Voucher off your next Business Training Course

Course Details:

 Course Dates:

Date Course Amount Book Now
14/4/2010Conflict Resolution$295.00
15/9/2010Conflict Resolution$295.00


 Course Time: 08:45 am to 05:00 pm

Course Location: One-on-One Learning Centre Head Office
                        
                         Level 1

                         Unit 6, 286 Ross River Road

                          Aitkenvale Q 4814

                          Just Above the Tru Value Hardware Store
     
Course Cost: $295.00
          
Downloadable Brochure: Click Here

 
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