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Home >> Business Courses >> Learn to Manage Conflict & Deal with Difficult People

Learn How to Manage Conflict & Deal with Difficult People


Edward Deming, the father of quality management has said that people can face almost any problem except the problem of people.  Conflict occurs when two or more people try to take actions or reach different goals. 

Our one-day Conflict Resolution interactive seminar will help you identify what conflict is and the impact it has on people.  It will examine the positive and negative effects of conflict, the role of communication on conflict, the various type of conflict and how it leads to anger. 

The seminar shows you how to manage your anger and others ensuring you will have the skills and strategies to achieve a win-win outcome.
 

The Seminar Is Ideal For:
 

· Foreman and Leading Hands

· Coaches

· Managers

· Supervisors

· Specialists

· Project Managers

· Human Resource Managers

· Professionals who feel that they could improve
their response to conflict situations

What You Will Cover In Our 1-Day Seminar:
 

· What is Conflict?

· Types of Conflict

· Open Conflict vs Hidden Conflict

· Stages of Conflict

· Role of Communication in Conflict

· Strategies for Dealing with Conflict

· Managing Your Anger

· Managing Other Peoples Anger

· Dealing with Stress and Conflict

How You Will Benefit:
 

· Develop effective verbal and non-verbal
communication

· Know that all conflict isn’t negative

· Recognise how your own attitudes and actions impact on others

· Become more confident that you understand another person’s message correctly

· Find new and effective techniques for
managing negative emotions

· Develop coping strategies for dealing with
difficult people and difficult situations

· Identify those times when you have the right to walk away from a difficult situation

· Be able to deal constructively with conflict situations

Course Details:

  

Date Location Course Amount Book Now

 



Course Time: 08:15 am to 05:00 pm

Course Location: Brisbane and Townsville
     
Course Cost: $595.00
          
Downloadable Brochure: Click Here


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