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Home >> Business Courses >> The Professional Supervisor

 ABC's Of Supervising Others Course


This workshop is for those people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.

This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

What You Will Cover:

  1. Help clarify roles and responsibilities of the new job
  2. Adjust to the new role with confidence and an assurance you can handle the position
  3. Develop your communication skills in listening, asking questions, and giving feedback to employees
  4. Develop a technique for making sure you give employees instructions that are clear and understood
  5. Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness
  6. Recognize the importance of being visible and available to employees
  7. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Course Plan:

     Day 1:

  1. Introductions, Objectives, Agenda
  2. Pre-assignment discussion
  3. Getting started as a new boss
  4. Understanding your responsibilities
  5. Setting goals
  6. Identifying priorities
  7. Communication skills you need

      Day 2

  1. Advanced communication skills
  2. Giving feedback
  3. Giving orders, requests, and suggestions
  4. Mistakes to avoid
  5. Dealing with difficult employees
  6. Managing conflict

Included With Your Course:

  1. Two Full Days Instruction by Expert Instructors
  2. A Fully Catered Lunch, Morning and Afternoon Tea
  3. An Instructional Manual
  4. The Instructors Highly Sort After Reading List for more information
  5. A One-on-One Professional Business Training Certificate
  6. A 20% Discount Voucher off your next Business Training Course

Course Details:
 



 Course Time: 08:45 am to 05:00 pm

Course Location: Townsville and Brisbane
 
Course Cost: $790.00


          
Downloadable Brochure: Click Here

 
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