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Code of Practice
Information, Advice & Support
Services
One-on-One
Professional Business Training is committed to integrating Access and Equity
principles within all our services that we provide to our clients. All staff
recognise the rights of learners and provide information, advice and support
that is consistent with our Code of Practice.
Regardless of cultural
background, gender, sexuality, disability or age you have the right to learn in
an environment that is free from discrimination and harassment and be treated in
a fair and considerate manner while you are studying with us.
If, at any time, you feel that
any staff member is not abiding by our Code of Practice then report your
complaints or grievance to your supervisor / trainer or anyone in our
organisation, or complete our Corrective Action Record.
We provide and support the
following services within our Code of Practice
Client selection, enrolment & induction / orientation procedures
We provide clear information on
the qualifications / courses that we offer. This includes the location of
training, any required skills or knowledge and any additional training
pathways.
Our enrolment process requires you
to complete an enrolment form and provide as much relevant information as
possible to ensure we provide training to suit your need. All information
collected is kept confidential and subject to our Privacy Policy in this Code of
Practice.
We also conduct an induction on
the first day of training and go through this Code of Practice to ensure that
all learners understand the information contained in this Code of Practice.
Course
information
Specific course brochures and
flyers have been developed for all of the courses that we currently offer.
Course Outlines is available for each course and its content are also available
at reception and on our website – http://www.nqtraining.com.
Fees & charges
Information on fees, charges and
refunds are clearly documented in the above course brochures and flyers and is
also available through our website.
Provision for
language, literacy & numeracy assessment
We provide advice, support and
help for any language, literacy and numeracy assistance on request. We will
also monitor the needs of our learner’s language, literacy and numeracy skills
through our enrolment forms, and through the learning process. If at any time we
feel a learner is requires any language, literacy and numeracy assistance we
will either provide this or tailor learning and assessment materials to match
learner needs.
Client support
We currently offer support in
(i)
RPL assessment;
(ii)
options in learning;
(iii)
guidance on career
options;
(iv)
one on one tutoring;
(v)
pre-course
interviews;
(vi)
training needs
analysis; and
(vii)
information on our
web-site.
Flexible
learning and assessment procedures
Our training and assessment
procedures are flexible and take into account learner needs. We will ensure
that:
•
All required
resources for the delivery of any course are in place and maintained in good
working order
•
Training and
assessment will only be conducted by qualified staff
•
All training and
assessment will be to the nationally set standard prescribed in the relevant
Training Package or accredited course material.
This means that training and
assessment you receive with us is done in accordance of the national quality
training framework and any qualifications you achieve with us will be recognised
anywhere in Australia.
Welfare and
guidance services
We will endeavour to provide
welfare and guidance to all learners. This includes (i) Occupational Health and
Safety; (ii) review of payment schedules when requested (iii) learning pathways
and possible RPL & RCC opportunities; (iv) provision for special learning needs;
(v) provision for special cultural and religious needs; and (vi) provision for
special dietary needs.
Appeals,
complaints and grievance procedures
We have a documented procedure
that covers any appeals, complaints or grievances. Should you have an appeal,
complaint or grievance contact the designated person for more detailed
information.
Disciplinary
procedure
To ensure all learners receive
equal opportunities and gain the maximum from their time with us, these rules
apply to all people that attend any of our sessions. Any person(s) whom
displays dysfunctional or disruptive behaviour may be ask to leave the session
and/or the course.
Dysfunctional
behaviour may include:
•
continuous
interruptions to the trainer whilst delivering the course content
•
smoking in
non-smoking areas
•
being disrespectful
to other participants
•
harassment by using
offensive language
•
sexual harassment
•
acting in an unsafe
manner that places themselves and others at risk
•
continued absence at
required times
Any person who is asked to leave a
session or course has the right of appeal through our appeals process.
Staff
responsibilities for Access and Equity issues
One-on-One Professional Business
Training staff has been inducted in their responsibilities for our access and
equity principles. Our staff acts in accordance with our Code of Practice and
all learners are made aware of their rights and responsibilities. All learners
have access to all courses that we conduct irrespective of gender, culture,
linguistic background, race, or disability.
Recognition of
Prior Learning (RPL) arrangements
Recognition of prior learning
assessment is available to all learners. If you believe you have relevant skills
and abilities that you have learned in your past please contact the Training
Manager. They will discuss the evidence requirements you will need to provide
and support documentation as required.
Refund Policy
As a learner you pay an agreed fee
upon commencement of a course in which you are enrolled. Course deposits will be
accounted separately and are not accessed until course commencement. A 100%
refund of any money paid prior to commencement of any course may be claimed if a
request is received in writing 7 days prior to course commencement.
The Details of our Refund Policy
are as follows:
1. This contract
becomes binding upon payment of tuition fees or return to us of a completed
registration form.
2. This agreement
and the rights and obligations of the parties hereunder shall be governed and
construed in accordance with the laws of the State of Queensland.
3. All notices must
be in writing.
4. Cancellation
before Commencement:
1) More
than 7 Days Notice - Full Refund
2) Less
than 7 Days Notice but not less than 48 Hours Notice - 50% Refund
3) Less
than 48 Hours Notice but more than 24 Hours Notice - 25 % Refund
4) 24
Hours or Less Notice - No Refund will be provided
5. Cancellation
after Commencement: After the start of the course a refund of the balance of
unused fees may be considered for serious medical reasons only and will be at
the sole and unfettered discretion of the course provider. (A Medical
certificate is required).
6. One-on-One
Professional Business Training has the right to cancel any course for any reason
at any time. If One-on-One Professional Business Training cancels any course, an
alternative offer may be made or the balance of unused fees will be refunded.
Fees will not be refunded for any reason other than the above.
7. The customer and
attendee agree that the course provider will not be responsible whatsoever for
any damage, loss or claim against or suffered as a consequence of any matter or
thing including negligence of the course provider.
8. The customer and
attendee agree that they will be jointly and severally liable for any property
damaged as a consequence of the attendee’s attendance of a course.
9. All training courses must be paid in FULL, before an
attendee’s course position is guaranteed. Purchase Orders with Credit Card
Details will only be accepted as having been fully paid if Credit Card Details
are included on the Purchase Orders and the Merchant Facility has processed them
as valid. We accept the following credit cards – Visa, Mastercard, Bankcard and
American Express.
10.One-on-One Professional Business Training will no longer
accept purchase orders that do not contain Credit Card Details. If your company
will not pay without an Invoice being created, we will raise an invoice for you
however your position will not be secure until payment has been received.
11. By completing the registration form and declaration below you
accept the conditions of registration and the customer and attendee accept that
these conditions supersede any conditions noted on any purchase order provided.
This
Code of Practice has been extracted from the One-on-One Professional Business Training -
CC1000 - Code of Practice V1.0 Dated 1 July 2007. For all enquiries about this policy please contact the Training
Manager on 07 4728 5582. | 
