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In This Issue:
Friday, 13 February 2009    

In This Issue:

  1. A Note From Chris
  2. Article: PIMP and H.O.E Technique makes 68% more profit
     
  3. Article: Adding Text and Graphics Effects in Word 2007
     
  4. How To Screw Up and Stay In Business
     
  5. Certificate IV in Workplace Training and Assessing

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Weekly Recommended Reading List

The Science of Getting Rich
Wallace D Wattles

The Master Key System
Charles Haanel


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A Note From Chris: Have You Started Building Your Customer List????

Computer Article:
Adding Text and Graphics Effects in Word 2007

Business Article: PIMP and H.O.E. technique makes 68% more profit

Cranbrook Car Wash: Platinum Package Car Cleans for $129 (Save $70)

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Business Interview Series: Listen to the first 5 minutes of my interview with Steph Mussap

Training Course: Certificate IV in Workplace Training

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A Note From Chris

Hi,

    I take it by the number of newsletters I have received this week that a lot of businesses are finally getting their act together and building their customer base and using that customer base to either sustain their business or build their business. 

    There are two issues I want to address in regards to the newsletters.

             1. It is always easier to sell to a customer that you have
                 built a relationship with than to buy a new one
             2. Make sure that your newsletter has value and is not just a Sales Pitch

     Whether you realise it or not when you acquire a new customer there is always a cost.  Every customer you have acquired in running your business has cost you money.  The cost per customer can be calculated by the following formula:

                   Total Advertising Expenditure/Number of Actual Customers

     So for example, if you spent $1,500 per month on advertising and you received 227 Customer Sales, then the cost to acquire each customer would be -  $6.60.  That means, that to make any money from this acquisition you would have to make at least one sale with a value greater than $6.60 to cover just the cost of the acquisition.  In fact, if you were a retail store, most companies spend 5% of their turnover on advertising (Source: EBC Benchmarking Guides), which means in reality, to make the customer viable you would need to sell them a product worth $133.

     Here is the reality - most companies need to sell to their customer 3 or 4 times before they actually start to make a profit from those customers, so if you don't keep your customer details and build a relationship with them, you will never make a profit unless you have an extremely high profit value product or service.  This issue is one of the reasons why most small businesses fail in their first year. The acquisition costs to build a customer base from scratch is incredibly difficult and expensive.

    One of the reasons I have started or bought other businesses is to leverage my existing customer base, so that I can improve the Return on Investment of Acquiring you as my customer when I first started out.  This is also why I spend so much time trying to value add and to look after you and ensure that you stay a viable customer.

    The secret to successful business is leverage.  The more you can leverage your existing customer base, the more you will be successful.  I want to take a moment to talk about a few ways you can leverage your customer base by working with other companies.

    In my customer list at this moment in time there are these four types of businesses:

         1. Builders
         2. Plumbers and Carpenters
         3. Scaffolding Suppliers
         4. Personal Trainers

    These four business types could work together to build a network and to help build business together by leveraging their customer databases.  So here is how you can do it -

        1. Each group should be sending out at least a monthly newsletter
                - Builders - should do it because Statistics show that most people
                                who own a home upgrade every seven years and you
                                wouldn't want them going elsewhere
                - Plumbers and Carpenters - should send out a newsletter to remind
                                people of the yearly tasks they need to complete and also
                                how they can improve efficiency around the homes
                - Scaffolding Suppliers - should sent out a newsletter to broaden their
                                client base.  In bad economic times people start to focus
                                on upgrades rather than build new homes. People need to
                                know their obligations for safety when doing those upgrades
                 - Personal Trainers - should send out a newsletter to help motivate their
                                clients but also give them hints and tips on improving their results
        2. Personal Trainers are valuable to builders because if a person has a
            personal trainer it is a pretty good indication of the person having a higher
            income and therefore more likely to buy larger homes (sorry if this statement
            upsets you but I looked into  the statistics and it turns out to be true). In this
            cases the builders should advertise in their personal trainers newsletters.
        3. The builders are valuable to personal trainers because the personal trainers can
            write articles on how to move into there new home safely, or how to look after
            your back, how to build up your fitness in readiness to more and much more.
        4.  Builders, scaffolders, plumbers and carpenters are valuable to each other
             because they are in an associated business. For example, who do you call
             when 12 months after you have been in your home and the tap leaks because
             the washer has leaked.

     If you look at these four business types there are lots of opportunities that each of the companies could do to build their business just by working together.  Successful companies do network with each other to achieve their objectives.  Our weekly networking sessions (Tuesdays 06:00pm) would give you an opportunity to toss these sorts of ideas around with other like minded businesses and to see who you could work with to build your customer base.

    The other key issue with newsletters is to provide quality material in the newsletter.  A very large number of newsletters I have seen over the last few weeks have not had substantial information in them and this is critical. I have heard lots of comments like, "I just don't have time to write an article or I don't know how?" 

    Two resources that will solve that problem that I use are -

                    Ezinearticles.com - who provide free articles you can use on your
                                               website and in your newsletters
                    eLance.com - is a place where you can hire individuals to write you an
                                       article and it can cost as little as $40.

    One of the arguments that I also get is that people do not want to read a lot of information.  Well I disagree because every week, I receive email after email telling me how useful and powerful the information that I provide has been to their lives and their business.  The more information people can glean from you through your articles, the more credibility you will build with your customer base.

     The more you commit to educating your customer base, the more they will commit to you!

     Finally this week the two books I am recommending are -

                The Secret of Getting Rich (By Wallace D Wattles)
                The Master Key System (By Charles Haanel)

     Once again both of these books are free ebook downloads and will help you on your path to success.  The links to get these books are on the right hand side of this email.

    Well once again, have a great week and remember one thing Success is a Habit.

Chris Le Roy
Managing Director
One-on-One Learning Centre

Watched "The Secret"? Learn how I used it...
http://oneonone.thesgrprogram.com

 

 PIMP and H.O.E. technique makes 68% more profit


Print Ready Business Card Files with Microsoft Publisher By Andy Jenkins

I want to give you a few simple techniques that can easily increase your profit by as much as 68% - just like it did for one of my clients, Dave Lorrez.

You should block out as much time as you need to execute these techniques because -- well, you'll make a lot more money if you do them.

First of all, I want you to think about this statement:

"Shoppers think that their needs are different from everyone else's".


Do you agree? 

Tell you what: The next time you go shopping for a discretionary product (one that you wouldn't normally buy unless you had a special need or there was a special  circumstance), try to write down what's going through your head as you consider a purchase.

I do want you to try that, but I'll go ahead and spare you the suspense.
Shoppers think that their needs are UNIQUE. 

They Are Not.  Let me explain...

Here's a list of what your prospects are thinking about while
they consider making a purchase:
1. Will it do what it says it will do?
2. Will it be easy for me to use?
3. Will it take a lot of my time to work?
4. Is this the only solution to my problem, or will it require
   others?
5. What if it doesn't work?
6. What if something goes wrong?
7. Can I afford it?
8. What will my friends, family, or peers say?
9. Do I really need it?
10. Am I sure that I know enough about it?
11. Am I sure I know enough about the company selling it to me?
12. What if this is not the right version?
And no matter who they are, or what product they are buying - those questions occur during their decision making process.

Please notice the following about those questions:
There are virtually no questions about the "up side" of
ownership.  They're all based on Failure or Risk Scenarios.
ow I'll ask you the Sixty Four Thousand Dollar Question:
Are you letting your prospects into your sales process without
answering all of those questions?
Here's another one - are you trying to answer those questions with just the features of your product?

If you even hesitated answering (BTW - no one wants to answer 'yes' to a question that makes them feel silly) then you're losing a LOT of sales. 

Not to worry - I have a solution.

----------------------
Sell your H.O.E.
----------------------

Your job is to sell a "Heroic Ownership Experience"

There's 2 parts to this:

Before you can even begin to "close a sale" (and this goes for online AND offline companies) you have to persuade the prospect of these 2 things:

Their purchase is SAFE, and it is SMART. 

Answering every one of those 12 questions will leave the prospect feeling that they've made the right decision, and that they've eliminated as much risk as possible because they're buying from you.

But that's not all you have to do to "Sell the HOE".

In our case study, Dave did a half-days worth of work on product positioning and his company's sales process.

The result was an extra 68% Net Profit from one of his product lines.

Here's what he did:

He worked on his Company Value Proposition AND his Product Value Proposition.  Very simply, he answered all the questions that a customer has (from that list above), but he answered them in a very sneaky way...

He simultaneously made the customer feel SMART and SAFE all
while introducing the feelings of Excitement and Desire.  When
you do that, you have sold the Heroic Ownership Experience.

You've sold your HOE.

Here's a little template for you to use:

Say that the prospects question is "Will it be easy for me to use?"  The answer is not JUST "Yes"...

You tell them:
Advantage: "In our tests, the vast majority of customers are up
and running within [a short time frame]"
Advantage: "We've create an easy set of Step-by-Step
instructions that will get you [benefit]"
Benefit: "Using this [product] is so easy that you'll [get a
huge benefit] so you can [get more time to do more or something
else with another benefit]"


Here's a practical example:

You're thinking about buying a Learning Remote Control.

* "And don't worry, this LRC is so easy to use that the vast
majority of our customers are up and running within 7 minutes!

* That's because we've created simple, step-by-step illustrated
instructions and put them in every package - just follow the
steps, and in less time than it takes to make a cup of coffee,
your LRC will make that clutter of other remotes obsolete!

* With your LRC, you'll save 70% on those expensive batteries,
never have the frustration trying to find a stray remote at
that critical moment, and automate your media or home theater
experience just like those huge & expensive custom
installations have - but at less than a fraction of the price."
 

Do something like that (and BTW, a half-hearted attempt is superior than no attempt at all), watch your conversion rates SOAR.

Once that's done, you've got to...

---------------------
PIMP your H.O.E.

---------------------

When you offer "Positive Impressions from Multiple Persuasions", the Heroic Ownership Experience becomes MORE REAL.

It's very simple to do - simply run down that checklist and create Excitement and Desire by making your prospects feel SAFE and SMART.

This is truly a step-by-step process. Don't over think it.  You don't need to worry about its effectiveness. It works every time like gangbusters.

You just PIMP your HOE.  (Look, I'm already headed to the lake of fire... I'm just sealing the deal with this newsletter...  :)

Dave Lorrez Video Case Study is quick and to the point, and you should check it out.  Just a heads-up warning: The handful of people that have seen it usually respond with "He makes it sound kind of too easy..."

GOOD!  Because this stuff IS easy!

What's not easy is overcoming the innate human proclivity for non-action.

Meaning - Just do it, and worry about figuring out why it works later.  Trust me - I've done this before.

Have a look at Dave's Video Case Study here.

------------------

Question from a Subscriber:

"Andy, I'm already impressed with Margin Magnifier (Module 1 from FormulaFive), but can you tell me a bit more about Module 4 - Conversion Control?"

Sure thing:
 
Conversion Control reveals never-seen before techniques that
will transmogrify leads into paying customers who buy more, buy
more often, and remain customers longer - far longer than a
typical customer.

"Conversion Control" will show you:

* The essential 14-Step Customer Closing System that EVERY
business needs because without it, you lose sales in droves.

* Create the most powerful sales copy for any product according
to a precise formula that has been proven to skyrocket your
conversion rates.

* Avoid the biggest mistake that virtually everyone makes when
creating their guarantee.

* Discover a radical new prospect attention-grabber to elicit
the maximum response, almost as if the message was written
specifically for them.

* Uncover testing and measurement strategies so powerful that
you can practically predict the outcome of a campaign before
you show it to a single prospect.

* Have secret-agent quality intelligence about your prospect's
true needs, goals, and exactly what will make them buy from you
now.
 

There's a ton more info about FormulaFive right here.

Hope that helps!

Till next time!

Andy

P.S.  This is why you never give up.  I just got this from a client:

Matthew Jones of Brisbane AUS - in his first week in FormulaFIVE:

"I made just a minor change to an email that I send
out - the additional paragraph that I added was...
attempting to get them thinking about how long
(hours and days) they spend now and what it would
be worth to them if it only took 5 minutes - well this
worked a treat.


The product usually brings in $15,000 per month but
after the email has brought in 24 sales in just a few
hours and $7,488. Not bad for 10 minutes work to
tweak my auto-responder emails.


This is on top of the $8,000 I did during the
Formula5 pre-lauch with the 'Zombie Reactivation'
email. So the 2 emails combined have given in 1
week what would normally take 4 weeks."

 
FormulaFive is filling up fast!  Use the "Recession Buster"  plan to secure your spot before its gone.
Get it here.
 

Adding Text and Graphics Effects in Word 2007

By Claire Jarrett

Microsoft Word has limited built-in graphics capabilities that make adding text and graphics effects in Word 2007 relatively simple. Although the effects are limited, they can add a distinctive touch to a document or highlight its graphic elements.

You can make an image appear as though it has been lifted off the page by adding a shadow effect to a graphic element or image. You can add a shadow effect in Word 2007 to pictures, text boxes, drawings and WordArt graphics. To add a shadow effect, select the object within the document and choose the Format tab. Select Shadow Effects to open the Shadow Effects palette. If you want to apply a shadow to a picture, you'll need to use Picture Effects to apply your shadow.

The Shadow Effects button applies a pre-configured shadow effect to the selected object. The palette contains pre-configured drop shadows and perspective shadows. Toggle the shadow on and off by clicking the Shadow On/Off icon. You can customise your shadow effect by selecting Shadow Effects > Colour in the lower section of the palette. If you select this option, Word will display a colour palette from which you may choose the colour of the object's shadow.

If you don't like the pre-configured shadow offset, you can "nudge" the shadow upward, downward, or to the left or right to suit your taste. Do this by using the little icons that surround the Shadow On/Off button.

Word 2007 also enables you to add some 3-D effects to your document. To add 3-D effects to a text box, drawing, or WordArt graphic, select the graphic you plan to modify and choose the Format tab. Choose the 3-D effects button, which will activate the 3-D effects palette. Like the Shadow Effects palette, the 3-D palette contains pre-configured 3-D effects that you can select. Use the 3-D On/Off button as a toggle to add or remove the effect. In addition to the colour of the effect, you can customise the depth, direction, lighting and surface of a 3-D object. If you would like to "nudge" the preconfigured effects, you can change the upward, downward, left or right tilt of the effect you've selected using the buttons that surround the 3-D On/Off icon.

Notes for editors: Claire Jarrett is the managing director of Computer Training Solutions with centres in London, Bristol, Solihull and Bracknell. Computer Training Solutions offer Word and Excel courses in London or call 0800 019 6882

Dreamy.com.au - Free $20 Coupon for being a member of our newsletter

 

How To Screw Up and Stay in Business
Business Interview With Stef Mussap


This week will be the last week in which you can sign up to receive a Free Copy of my first interview in the How To Screw Up and Stay in Business Interview series. This week you can hear the first five minutes of the interview absolutely free by visiting our website or you can secure a FREE COPY of the interview on audio CDROM by registering.   We only have 20100 copies of the Free Audio CDROM Interview. Also keep an eye out for Chris's new book in 2009 ... How To Screw Up and Stay in Business!

Click Here to listen to the first 5 minutes of Stef Mussaps interview!

 

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Certificate IV in Workplace Training and Assessing


 
The Certificate IV in Training and Assessment is the qualification required for those who wish to conduct vocational training and/or assessment.

This course is delivered over 5 days for the Full Course and 3 days for the Upgrade Course and is designed to provide participants with the learning experiences to acquire the competence necessary to be awarded this qualification and to deliver workplace training and assessment.

Units Of Competency:

TAAENV401A Work effectively in vocational education and training

TAAENV402A Foster and promote an inclusive learning culture

TAAENV403A Ensure a healthy and safe learning environment

TAADES401A Use training packages to meet client needs

TAADES402A Design and develop training programs

TAADEL401A Plan and organise group-based delivery

TAADEL402A Facilitate group based learning

TAADEL403A Facilitate individual learning

TAADEL404A Facilitate work based learning

TAADEL301A Provide training through instruction and demonstration of work skills

TAAASS401A Plan and organise assessment

TAAASS402A Assess competence

TAAASS403A Develop assessment tools

TAAASS404A Participate in assessment validation

Pre-requisites:

 There are no formal requirements however experience in the area of training and assessment for your required field is vital.

   For those doing the upgrade course you must have the BSZ40198 Equivalent Certificate.

  • Sufficient literacy and numeracy skills to complete the course

  • Access to an internet connection and computer

  • A working email address

  • Students can be expected to spend between 5 and 10 hours to complete each unit

Course Details

Date:        09—13 February 2009
                09—13  March 2009
                02—08 April 2009
                04—08 May 2009
                05—12 June 2009
                06—10 July 2009
                03—07 August 2009   
                07—11 September 2009
                05—09 October 2009
                09—13 November 2009

 Length:    5 days Full Course
               3 days Upgrade Course

 Time:       08:45 am to 5:00 pm

 Venue:    Unit 6, 286 Ross River Road
                Aitkenvale, Townsville

 Cost:       $2200 Full Course (Lunch included)
               Instructor Led Course

               $1300 Upgrade Course (Lunch included)
               Instructor Led Course

Registration:

To Register simply complete the Registration Form below and return the form with payment.

Click Here For The Registration Form

For more details on this program please call Chris Le Roy on 07 4728 5582 or email chris@nqtraining.com
 

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